AITHERAS and M Digital Partner to Empower Federal Agencies to Deliver World-Class Customer Experience (CX) to the American Public

WASHINGTON D.C., - May 5, 2020- AITHERAS and M Digital announce a partnership that will enable federal agencies to provide the American people with the same high quality of digital customer experiences they expect from today’s most successful private sector businesses. 

Federal agencies are being asked to adopt a customer-first mindset. In today’s “always-on” digital world, that translates into creating clear, frictionless paths to the information and services people are seeking. With a team of strategists, designers, researchers and writers, M Digital has 20-years of experience working with industry-leading brands such as Marriott International, Moen and Ellucian, delighting customers across touch points while exceeding client goals. Their project-tested methodology focuses on:

  • clearly defining strategy and prioritizing goals for each project phase

  • developing an in-depth understanding of end-customer and client stakeholder needs, desires and pain points

  • designing, testing and iterating in rapid cadence

  • measuring results and optimizing solutions wherever needed

  • sharing learnings and best practices with client teams throughout the engagement

 

Together, M Digital and AITHERAS will provide federal agencies with an end-to-end IT and customer-experience solution that will delight and create human-centered user experiences for the American people to engage the federal government across platforms and devices.

The new partnership will result in federal agencies being able to create new levels of accessibility, human-centered design and user-friendly experience while benefitting from AITHERAS’s wealth of knowledge in customer service and IT solutions. 

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About M Digital

M Digital, LLC is an award-winning creative agency that utilizes a user-centered design approach to help organizations envision the future, work smarter, and build meaningful customer experiences across digital and physical touch points. Their clients include Fortune 500 companies across the travel, education, retail, technology and financial services industries. M Digital works directly with clients’ in-house experts to take advantage of their unique industry knowledge. They bring together additional experts to elevate client teams and build the momentum needed to help them achieve their long-term goals. 

About AITHERAS

AITHERAS, LLC is a customer-centric innovative IT consulting firm and solutions integrator based in the D.C. metropolitan area that has served and partnered with over a hundred clients since 2002 to include FEMA, CDC, USDA, NOAA, IRS, GSA, DOJ, DOL and others. Federal clients have entrusted AITHERAS with mission-critical projects relying on services and expertise in Data Analytics, Cloud Computing Services, Digital Services, IT Engineering and Application Development, Records and Data Management, Litigation Support, and Cyber Security.

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For Media Inquiries:

Mariana Cavalcanti
mariana.cavalcanti@workwithm.com
M Digital, LLC (http://workwithm.com/)

Sohee Chu
contact@aitheras.com
AITHERAS, LLC (http://aitheras.com/)

sohee chu