How AITHERAS and Litify Can Help Government Agencies Modernize Once and For All
Efficiency and collaboration are paramount for government agencies to properly serve their constituents. Yet when faced with complex regulations, a diverse set of stakeholders, and outdated and fragmented technology, it often seems like a pipe dream.
Agencies know that having the right technology is key to unraveling complex processes and inefficiencies. But when they have to navigate a patchwork set of systems that include on-premise and cloud-based software and legacy programs that only a few employees know how to code and maintain, introducing new technology can seem daunting. However, it doesn’t have to be, especially when you are introducing a flexible platform like Litify and are supported by the guidance of AITHERAS.
Simple Integrations Connect Old and New Software
Litify, a case management operating system built on the Salesforce platform, is unique in that it’s flexible and extensible enough to accommodate just about every tech stack, while offering the specific software features government agencies need to effectively serve their constituents.
There are endless opportunities to customize the platform, ensuring that the platform can serve each agency and department like a glove. At any time, users have the ability to rename fields, create new templates, launch new workflows and automations… even build their own app on top of the platform if they’re so inclined.
But perhaps one of the most important features is the ability to integrate existing applications and software into Litify. Management cannot manage day-to-day requests efficiently if they don’t have transparency into every aspect of the agency, and analytics are only helpful if the data supporting it is accurate and up to date. That only happens when every program is connected and data is accessible and visible in one central location.
In addition to Salesforce’s AppExchange store, which includes thousands of apps built specifically for the platform, Salesforce users can connect software using simple API connections. This is even possible in most cases for legacy software. Unlike point-to-point integrations, APIs can be replicable, resulting in fewer resources to update and maintain code for legacy software across projects. These API connections ensure that every application is communicating with each other, while easing the burden of maintaining legacy software when new software is introduced.
A Gradual Transition from Legacy Software Is Possible
Due to complexities surrounding legacy software, sometimes a gradual modernization effort is necessary. Adding to the complexity is the overall diverse environments that many agencies work in which include a combination of public and private cloud technologies and on-premise software.
While there is value in embracing a platform like Litify wholeheartedly from day one, it isn’t realistic for many agencies.
Agencies can first roll out the software to streamline work requests and citizen requests and later on, case management or document management may be introduced. The beauty in the Litify and Salesforce platform is that its elasticity not only allows for this, with its simple integrations it ensures that all of your data and systems still remain connected throughout the rollout process. With the federal agency experience that AITHERAS brings to the platform as well, gradual modernization and implementation planning suitable for each federal agency provides even more agility in this process.
For organizations that use both a private and public cloud, it is possible to store financials and sensitive casework in one system, and use Litify to manage standard, repeatable case work and requests. However, it is worth noting that the U.S. Department of Defense, which is one of the largest and most complex government agencies, uses and trusts the Salesforce cloud.
Seamless Communication Across Departments and With Constituents
Just like every agency is unique, so are its departments. Yet for an agency to operate efficiently, collaboration and the flow of information must be seamless across organizational boundaries.
With Litify, agencies can connect multiple instances together, owned by fundamentally different departments or functions, using Salesforce’s multi-org connector. This connects multiple Salesforce instances and their data together so that departments can still collaborate effectively and have transparency into tasks that cross departmental lines, while providing each department the hyper-customized fields and workflows that they need to do their jobs successfully.
Seamless communication is still possible even if other departments or external parties aren’t using Salesforce. Litify’s communication portal, Communities, makes it easy for outside parties to be notified of the status of their requests. Rather than following up manually, the portal updates in real-time, showing the requestor where their latest request or case currently stands. This saves the government agency time from answering follow-up emails and phone calls, and improves the requestor’s confidence in the process.
The Investment is Worth It
No matter how complicated or outdated an agency’s current system of technologies is, the effort to modernize will only become more complex the longer they put it off. And with each passing day, they are missing out on the opportunity to become more streamlined and efficient.
The biggest differentiator for Litify customers is the ability to standardize processes and scale best practices. For requests that involve numerous departments and government roles, this is invaluable. Create a matter or case management plan that outlines the specific deliverables, approvals, and deadlines required every time. Across the agency, employees can see what they’re assigned to, when it’s due, and what their colleagues are responsible for. Managers can monitor requests and quickly intervene as soon as they identify bottlenecks.
And with the ability to automate repeatable tasks and reduce IT expenditures required to maintain archaic legacy software, agency resources are freed up to focus on more higher-value initiatives. It’s a win for the agency and for its citizens.
To learn how Litify and AITHERAS can help modernize your agency, schedule a free personalized demo.